• EMGS should be dismantled immediately because it restricts competition, increases costs and inefficiency and creates disincentives for foreign students to study in Malaysia

    Media Statement by Dr. Ong Kian Ming, MP for Serdang, in Petaling Jaya, Selangor on the 20th of August, 2013

    EMGS should be dismantled immediately because it restricts competition, increases costs and inefficiency and creates disincentives for foreign students to study in Malaysia

    Promoting competition and market liberalization is one of the 6 strategic reform initiatives under the Economic Transformation Program (ETP). It is also a cornerstone of the New Economic Model (NEM). We have heard our Prime Minister, Dato Seri Najib Tun Razak say that “the era of government knows best is over.” PEMANDU CEO and Minister in the Prime Minister’s Department, Dato Idris Jala, has also said that “Like charity, competition begins at home. We introduced the Competition Act, which is being enforced this year so that all anti-competitive behaviour among Malaysian industries can be removed and there will be free and fair competition. This is a major milestone and our adoption of this, despite powerful vested interests, demonstrates our commitment towards a competitive economy.”[1]

    Unfortunately, it seems that this message was not communicated effectively to the rest of the government ministries and agencies.

    Education Malaysia Global Services (EMGS, henceforth) was established on the 13th of April, 2012, and is a company limited by guarantee by the Minister of Higher Education. The purpose of setting up EMGS was to provide a One-Stop Center to market and promote education in Malaysia for international students who want to apply and study in Malaysia. But along the way, EMGS has abused its position by forcing international students to (i) firstly, choose only among a EMGS approved panel of clinics whereby they can perform their mandatory health screening at the cost of RM250 (ii) secondly, to buy mandatory medical insurance from just one EMGS approved insurance agent which is AXA-Affin. In doing so, EMGS has violated Section 4 and Section 10 of the Competition Act 2010. (Starting 1st February, 2013)

    EMGS has a list of 62 approved clinics from which foreign students must select from to go through a compulsory health screening.[2] I see no reason why EMGS must come up with its own list of approved clinics among the thousands of clinics which exist in Malaysia which can conduct health screening competently. But what is more disturbing is the fact that of these 62 approved clinics, 50 or 86% of them belong to the Qualitas Medical Group of clinics.[3] Of the 12 clinics which are not part of the Qualitas Medical Group, 4 are in-house clinics in Segi University, UCSI University, Lim Kok Wing University and Universiti Teknologi Petronas respectively, 6 are in states where Qualitas do not own any clinics (Perlis, Kedah, Kelantan and Terengganu), and 1 is in Melaka where Qualitas only owns one clinic (which is an EMGS approved clinic).[4] In other words, if you are one of the thousands of foreign students studying in the Subang Jaya area, you would have no choice but to visit one of the Qualitas clinics in order to have your health screening! (Please see Appendix 1 for the list of EMGS approved clinics and which of the 62 are part of the Qualitas Medical Group)

    With an estimated 90,000 foreign students in Malaysia in 2012 and at the going rate of RM250 per medical check-up per year, this translates into a yearly revenue stream of RM22.5m (and rising), most of which will be reaped by clinics owned by the Qualitas Medical Group.

    In addition, EMGS has made it compulsory for foreign students to buy medical insurance from AXA-Affin with packages costing between RM500 (silver package) and RM850 (platinum package). By making AXA-Affin the only provider of medical insurance for foreign students, EMGS has effectively cut out the hundreds of individual insurance agents who were involved in the same business. Again, with 90,000 foreign students (and rising), this market is estimated to be worth a minimum of RM42 million a year.[5]

    By limiting the number of approved clinics for health screening and by forcing foreign students to buy medical insurance from AXA-Affin, EMGS is violating Section 4(1) of the Competition Act 2010 which states that “A horizontal or vertical agreement between enterprises is prohibited insofar as the agreement has the object or effect of significantly preventing, restricting or distorting competition in any market for goods or services.” In the case of medical screening, EMGS has entered into a de facto vertical agreement with Qualitas Medical Group by having 86% of the clinics of its approved list come from this group. In the case of medical insurance, EMGS has entered into a formal vertical agreement with AXA-Affin Insurance.

    In addition, EMGS is also violating Section 10(1) of the Competition Act 2010 which states that An enterprise is prohibited from engaging, whether independently or collectively, in any conduct which amounts to an abuse of a dominant position in any market for goods or services.” EMGS is in the dominant position of processing visas for international students. It is abusing that dominant position by forcing these international students to buy medical insurance from only one company, namely AXA-Affin.[6]

    By fixing the price of the health screening at RM250 and also the minimum medical insurance package at RM500, EMGS is also violating Section 4 (2) of the Competition Act 2010. Other clinics and insurance companies which want to offer lower prices for health screening and medical insurance are prevented from doing so as a result of the decisions of EMGS.

    Other than restricting competition and violating the Competition Act 2010, EMGS also imposes additional costs on the foreign students as well as the local universities without any increase in the efficiency of processing foreign student visas. Each student is now charged a RM1000 student visa processing fee with a yearly RM140 renewal fee, all of which goes to EMGS. If a student decides to change his course of study even within the same university, a new processing fee of RM1000 will be charged. Previously, a change of study program would merely require MOHE to be notified with no additional costs incurred.

    In addition, the promise to reduce student visa processing times from 6 to 8 weeks to just 14 days under EMGS has not materialized. The experience of most Private Higher Education Institutions (PHEIs) is that EMGS has added another layer to the visa application process without increasing efficiency. This is not surprising given that the visa application still has to go to the Immigration Department after being screened / processed by EMGS. The private universities also find themselves having to employ more staff to deal with the new visa application procedures.

    As a result of the increase costs and the delays in student visa processing, it has been reported that many foreign students are finding Malaysia to be less and less attractive as a destination for further studies.[7] This is ironic since EMGS is supposed to attract more students to study in Malaysia.

    Given all of the problems created by EMGS, it is no wonder that the Malaysian Association of Private Colleges and Universities (MACPU) and 53 of its members have filed a judicial review against the Registrar General of Private Higher Educational Institutions and the Minister of Higher Education as a result of the conditions imposed upon them via EMGS.

    This judicial review will be heard on Thursday, the 22nd of August, 2013.

    It is disappointing that the Competition Commission has not responded to the many complaints issued against EMGS including by the private insurance agents who have been affected by the decision by EMGS to award the medical insurance contract to AXA-Affin. Given the many sections of the Competition Act 2010 which EMGS has seemingly violated, it should be declared as anti-competitive by the Competition Commission and dissolved. The failure to do so would demonstrate that the BN government and agencies such as PEMANDU are talking the good talk in terms of competition and liberalitzation but failing miserably to implement policies that actually increase competition.

    Appendix 1: List of EMGS Approved Clinics for Health Screening

    No State / Area Name of Clinic Qualitas?
    1 KL Kumpulan Medic, Menara Boustead Yes
    2 KL Klinik Ng Dan Lee, Jalan Pudu Yes
    3 KL Klinik Catteral, Khoo and Raja Malek, Plaza Central Yes
    4 KL Poliklinik Central & Surgeri, Gombak Yes
    5 KL Klinik Ng Dan Lee, Jalan Ampang Yes
    6 KL Klinik Ludher, Jalan Kelang Lama Yes
    7 KL Kumpulan Medic, Jalan Ampang Yes
    8 KL Klinik Sentosa, Ampang Yes
    9 KL Kumpulan Medic, Ampang Point Yes
    10 KL Kumpulan Medic, Bagunan KWSP Yes
    11 KL Poliklinik Kumpulan City Sri Petaling Yes
    12 KL Klinik Catterall, Khoo and Raja Malek, Bagunan Ming Yes
    13 PJ Klinik Prime Care, Wisma MCIS Yes
    14 PJ Klinik Catterall, Khoo and Raja Malek, Jalan Othman Yes
    15 PJ Kumpulan Medic, PJ Yes
    16 Subang Jaya Klinik Dr Nur Anita, Subang Jaya Yes
    17 Kajang, Cheras, Bangi Klinik Salak, UNITEN Yes
    18 Kajang, Cheras, Bangi Klinik Rakan Medik, Bangi Yes
    19 Kajang, Cheras, Bangi Klinik Ng & Lee, Taman Maluri Yes
    20 Shah Alam Klinik Anis, Shah Alam Yes
    21 Shah Alam Kumpulan Medic, Shah Alam Yes
    22 Shah Alam Klinik Ng & Lee, Shah Alam Yes
    23 Pulau Pinang Klinik Syed Alwi dan Chandran, Butterworth Yes
    24 Pulau Pinang Klinik Ima, Beach Street Yes
    25 Pulau Pinang Klinik Aman, Datuk Keramat Yes
    26 Pulau Pinang Klini Ima, Bayan Baru Yes
    27 Pulau Pinang Klinik Ima, Butterworth Yes
    28 Pulau Pinang Klinik Health Plus, Glugor Yes
    29 Pulau Pinang Klinik Aman, Gelugor Yes
    30 Pulau Pinang Klinik Aman, Bayan Baru Yes
    31 Melaka Klinik Cheng, Taman Cheng Baru No
    32 Melaka Klinik Panicker Yes
    33 Kedah Poliklinik Pakar Puteri, Alor Setar No
    34 Kedah Klinik Joe, Sungai Petani No
    35 Negeri Sembilan Klinik Salak, Nilai Yes
    36 Negeri Sembilan Klinik Ravi & Surgeri, Nilai Yes
    37 Negeri Sembilan Klinik Rasah dan Surgeri Seremban Yes
    38 Negeri Sembilan Klinik Port Dickson Yes
    39 Terengganu Klinik Sulaiman, Kuala Terengganu No
    40 Terengganu Poliklinik Ibnu Sina, Kemamam No
    41 Kelantan Klink Mesra, Kota Baru No
    42 Perak Klinik Thomas, Silibin Yes
    43 Perak Klinik Rama, Kampar Yes
    44 Perak Poliklinik Simpang Pulai Yes
    45 Perak Kelinik Che Wan, Ipoh No
    46 Johor Klinik Johor Permas Jaya Yes
    47 Johor Klinik Johor, Pasir Gudang Yes
    48 Johor Poliklinik Puteri dan Surgeri Skudai Yes
    49 Johor Poliklinik Puteri dan Sugeri Ulu Tiram Yes
    50 Johor Poliklinik Puteri dan Surgeri Pekan Nenas Yes
    51 Johor Klinik Malaysia Masai Yes
    52 Johor Klinik Asia Masai Yes
    53 Johor Klinik Daiman, Johor Bahru Yes
    54 Johor Klink Dhas, Senai Yes
    55 Pahang Ananda Klink, Kuantan Yes
    56 Perlis Klinik Menon, Kangar No
    1 In House Kumpulan Medic, Nottingham University Yes
    2 In House Klinik Medical Segi No
    3 In House Laurent Bleu Skin Science, UCSI No
    4 In House Wellness Center, Poliklinik Gomez, Lim Kok Wing No
    5 In House Kelinik Che Wan, UTP No
    6 In House Kumpulan Medic, Taylor’s University Yes



  1. Mariyam Shifana says: February 24, 2014 at 6:23 amReply

    Malaysia is no longer worth the trouble to go for higher studies. I finished my degree in Oct 2013 and luckily I am home back safe and away from all the crap. Based on my personal experience and what my closest friends have faced so far, after the establishment of EMGS, is that, EMGS is total crap. They are inefficient, does not know what is going on with our Visa’s, they are clueless as to how long it will take and blame it on immigration, makes us illegal in Malaysia, we are fearful to go out because we are illegal even after submitting all the documents they require on time. Cannot go back because we don’t have our passports with us and our visa has also expired.
    I would totally recommend all my friends to stay away from Malaysia. They say that they want Malaysia to be a HUB of foreign students to study there and promote it, but in fact they actually don’t want us there. If they do want us there, I am sure they wouldn’t set up EMGS to create additional burden to us along with the stress of studying abroad and away from all the loved ones.
    Because of EMGS inefficiency my husband’s visa got delayed for more than 5 months and he had to defer one whole semester to go for his Masters. Wasted lots of his money and time because of all the crapiness.

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